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| Online Services |
Welcome to the City of Edgewater's online Customer Service Center for your City utility account. You can
now pay and view your City utility bill, and review your account information online, anytime.
Please Note: You must have email to use Online Services, and your browser (Explorer, Netscape, etc.)
must be capable of 128-bit encryption to ensure your security. Please verify this with your software
manufacturer or Internet service provider if you have trouble accessing the Online Services, and upgrade your
browser if necessary. Please make sure to disable any spam blocker that you might have enabled on your email
account as this may prevent the initial email from being delivered. To insure successful email
communications, please make sure that your spam blockers and firewalls are set to allow access of
cityofedgewater.org
NOTE : Accounts with previous balances are subject to services being terminated. Online bill pay may not
display previous balances accurately. Please consult your mailed utility bill or call 386-424-2405 for further
inquiries.
You will need to register first in order to view your account or pay online. Follow the instructions
listed below for "first time users" to register if you have not already done so.
Questions or problems? Email us
First Time Users
To begin your registration, you will need:
· Your utility Account ID/Account Number (located on your utility bill)
· Due Date
· Total amount due
Please note that registrations must be completed online for verification of account information.
Registration Process:
1. From the Utility Billing link screen, click create pin. Enter your utility account number, due date, and
total amount due, exactly as it is printed on your bill. Click the submit button and you will be asked to
create a pin number, a pin hint, and to enter your email address twice. (Your pin will be sent to this email
address so it must be accurate). Click submit and an email will be sent to you immediately. Follow the directions
listed in the email. Please be sure to save this confirmation for future reference.
2. The link contained in the email verification will direct you to the Sign-On screen where you will
enter your utility account number and the new PIN that you just created. Click "Sign-On".
3. Once you have successfully signed on with your new PIN, you will be asked to confirm your new PIN
and you can then proceed to access and view your utility account.
What are the benefits of online viewing?
Internet access improves customer service by giving you, the customer, online access to your account information
any time of the day or night, seven days a week from the convenience of your home or office. Why call a customer
service representative in order to answer your standard billing or inquiry issues? You can now access the
following information whenever you want:
· Payment history - View your account's payment history, including pending payments.
· Customer account information - View account information, account status and balance, last bill sent, and last
payment received.
· Consumption summary information - Display your account's consumption summary information for each meter,
including last reading, average daily usage, and period usage.
· Consumption summary graphs - Generate your account's consumption graphs for the last three years.
· Customer billing history - View your account's service summary information, including the service status,
the start and stop dates, and the average charge based on the previous 12 months.
· Service summary graphs - Display in graph format your account's last twelve billing amounts.
· Customer billing statement - View your account's customer billing statement that provides a detailed
reading and charges for a specific bill.
If you have any questions, please contact Customer Service at 386.424.2405 / 386.424.2406 or via email
at billpay@cityofedgewater.org
Note: The site may be unavailable between the hours of 5 am and noon on Sundays.
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